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Who Makes the Money

Written by Andrea Hill on . Posted in Business & Ethics

It's not usually the first person with the idea who makes the money, but the first person who invests the cash - and more importantly, the discipline - who does.

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Why? Oh, that's right.

Written by Andrea Hill on . Posted in Business & Ethics

If you ask why before deciding what, who, how, or when, you will come up with a stronger answer every time. Why is the essence of strategy.

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What's "Fair" Anyway?

Written by Andrea Hill on . Posted in Business & Ethics

The folks who work in our customer center are in an uproar*. Apparently they heard that a new person got hired at a wage that was comparable to what some of our more seasoned agents make, and they felt that was unfair. They brought it up in a team meeting, asking why the new people weren't brought in at the starting wage of $11.50/hour.

The answer their coach gave them (I got the cliff notes version later)

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Consultative vs Consensus? I've Learned Where I Stand

Written by Andrea Hill on . Posted in Business & Ethics

I was having dinner the other night with a former employee, and I surprised her with something I said. For the previous 11 years we had worked together in a participative management environment in which I had the responsibility for furthering the culture. The culture when I arrived was one of consensus management, and it was made clear that there would be no other approach. Not having run a consensus management approach before, I embraced it and did my best to carry it forward.