Picture of a diamond ring - is it mined or lab-grown?When Will We Start Treating Lab-Grown Diamonds Like a Product Instead of Like an Intruder?

The jewelry industry continues to take polarized positions on lab-grown. It seems like every time we’ve grown past this debate, another social media group comes to virtual blows over the topic. I’m not surprised – it was the same conversation when Chatham first started offering lab-grown emeralds and rubies. But it’s not useful. Not to us, not to our customers. Continue reading

Posted in ethics, general business, Jewelry Industry, merchandising and marketing, retail, supply chain | Leave a comment

Cigar-smoking may playing upright bass in jazz ensemble

I have been a student of creativity for most of life. My original career goal was to be an opera singer – I’m a mezzo soprano. So I trained all through adolescence and studied drama and music at university. But what I saw there quickly turned me off forever to a career in opera. In that world, everyone was fixated on having a competitive edge. The intense focus on standing out individually ultimately isolated everyone from the collaboration that would make us exponentially better together. I found my solace in jazz — quite the opposite of opera.

Continue reading

Posted in creativity, hiring & people development, leadership, organization, personal development | Leave a comment

In this six-minute video, Andrea Hill talks about the importance of using your marketing strategy to build a long game of exponential value.

Continue reading

Posted in branding, communications, entrepreneurship, marketing, strategy | Leave a comment
Leave a comment

 

What’s This Mindset Reflection About?

Mindset has tremendous impact on success. A fixed mindset believes potential is capped. A growth mindset believes effort determines potential.

Image of book cover for MindsetWant to read the book that inspired this reflection? It’s called “Mindset: The New Psychology of Success” by Carol Dweck.  Order it on Amazon.

Leave a comment
Leave a comment
Leave a comment
Leave a comment

Image of baristas providing outstanding customer service

The question of how to deliver the outstanding customer service consumers expect is easy to answer, but harder to implement.

Continue reading

Posted in general business, hiring & people development, management and leadership | Leave a comment

Gender Bias is Insidious. Men Start out in front and stay there.This week, at Initiatives in Art and Culture’s Gold Conference, the opening evening event – normally reserved for an outing at an atelier or exhibit – was instead devoted to a panel on issues facing women in the jewelry industry.

The topic of gender bias is hardly unique to our industry. But as a small industry, it is perhaps more important to our overall success and more difficult to discuss than for other industries. Continue reading

Posted in ethics, hiring & people development, Jewelry Industry | Leave a comment