Category Archives: general business
The question of how to deliver the outstanding customer service consumers expect is easy to answer, but harder to implement.
The fourth quarter is nearly here, and your head is probably in go-go-go-for-the-holidays mode. That’s good – you’re supposed to make hay while the sun shines, right? But the risk is that you’ll wake up one day soon, the holidays … Continue reading
It’s one thing to have a bad job experience; it’s another thing entirely to watch one’s children go through one. Yet, that’s what they must do. When young people enter the workforce, they are typically subjected to a series of … Continue reading
When you run a business, your job is to produce and sell value. It is both as simple and as complicated as that. When I see businesses getting value wrong, I have a physical reaction to it – it’s like … Continue reading
People often confuse strategic planning with business planning. They also are unsure of where marketing strategy, sales strategy, sales forecasting, and branding fit in the mix. This podcast tells you how these elements fit together, and in what order.
I’ve been doing something for the past year that is really working for me. Like you, I run a business. And like you, I often get caught up in the details of that business. So I have to be very … Continue reading
I’ve had a problem with my left knee for a while. It hitches when I walk, and complains when I go up and down the stairs. I just figured that getting older has its price. When I did give it … Continue reading
Nothing will kill a business faster than simply fighting the same old battles and doing the same old things. Are you showing up to work energized each morning? Are you excited about the work you plan to do that day? … Continue reading
David Geller, 14th generation jeweler, author of the Geller Blue Book, and expert on jewelry retail, wrote an open letter to the jewelry industry that is a must-read for all of us.