Category Archives: general business

What is 2FA? You’ve been using 2-Factor Authentication (2FA, also sometimes called Multi-factor Authentication) for a long time, though you may not even realize it. Every time you use your ATM card, you present the card (factor 1) and you … Continue reading

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I spend a lot of time thinking about the balance between cultivating customers and customer profitability – both for my own business, and for my clients. For every type of B-to-B business – whether you sell products or services – … Continue reading

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Sometimes I listen to parents complain bitterly about things their toddlers – or teenagers – are doing; things which are totally age-appropriate. If you’re like me, you think to yourself, “as long as you’re a parent, you would have a … Continue reading

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From my earliest days as a business leader, I understood that a business had to have a clear, unified purpose in order to be successful. It was drilled into me – in school, by business thought leaders, by my Boards … Continue reading

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I’m not a consumer jewelry blogger, but this is something I wish every consumer jewelry buyer would know. It’s about how (great it is) to buy designer jewelry. When you buy designer jewelry, your jewelry has a back story Nearly … Continue reading

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You find yourself with an extra half hour at your desk and you know you should spend some quality time getting the view from above the forest, thinking about your business. But you don’t know where to start. You sit … Continue reading

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For the first time in 20 years I had to miss the jewelry shows in Vegas. It gave me an interesting opportunity to observe the shows entirely through social media. At one point, in support of my (almost entirely female) … Continue reading

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If you’ve been waiting for the US luxury buyer to return to pre-2008 levels, it’s time for you to move on. What has happened to the luxury buyer is more than a business cycle; it’s a long-term change. Let’s quickly … Continue reading

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When it comes to survival, innovation, and evolutionary improvement, no business theorist has anything on Mother Nature. Her success record running the business of Earth is quite undeniable. Even as her most destructive creatures grow increasingly effective at polluting and … Continue reading

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One of the most important things you can do as a product designer is include customer feedback in your business thinking. I’m not talking about customer satisfaction surveys (though those are important too). I’m talking about impressions of your brand … Continue reading

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