Category Archives: hiring & people development
The question of how to deliver the outstanding customer service consumers expect is easy to answer, but harder to implement.
This week, at Initiatives in Art and Culture’s Gold Conference, the opening evening event – normally reserved for an outing at an atelier or exhibit – was instead devoted to a panel on issues facing women in the jewelry industry. … Continue reading
David Geller, 14th generation jeweler, author of the Geller Blue Book, and expert on jewelry retail, wrote an open letter to the jewelry industry that is a must-read for all of us.
Sometimes I listen to parents complain bitterly about things their toddlers – or teenagers – are doing; things which are totally age-appropriate. If you’re like me, you think to yourself, “as long as you’re a parent, you would have a … Continue reading
When it comes to survival, innovation, and evolutionary improvement, no business theorist has anything on Mother Nature. Her success record running the business of Earth is quite undeniable. Even as her most destructive creatures grow increasingly effective at polluting and … Continue reading
When my oldest child was eight years old, I stumbled upon a brilliant method of doling out consequences for less-than-desirable behavior. Instead of telling her what her punishment was, I asked her to decide on the punishment herself.
Better Feedback Means Better Productivity and Higher Morale Engaging in effective communication is one of the most important – and difficult – things for a team to do. Communication becomes particularly difficult when we need to give feedback of an … Continue reading
Are you experiencing the leadership challenge in your business now? One of the most constant things we must do to run a successful business is lead, and that’s really hard work. Leadership requires a lot of consistency and discipline. In … Continue reading
It takes a certain amount of ego to start a business, own a business, take a job as the president or CEO of a business – a healthy ego is a prerequisite to a lot of success stories. But what … Continue reading