Tag Archives: communication

Better Feedback Means Better Productivity and Higher Morale Engaging in effective communication is one of the most important – and difficult – things for a team to do. Communication becomes particularly difficult when we need to give feedback of an … Continue reading

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Are you experiencing the leadership challenge in your business now? One of the most constant things we must do to run a successful business is lead, and that’s really hard work. Leadership requires a lot of consistency and discipline. In … Continue reading

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Help is a funny thing. We often – in fact, almost always at some level – need it. But we don’t always get it. Is that because the universe is unkind? No. It’s because we only get help when we … Continue reading

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It’s easy to feel overwhelmed by all the things we’re supposed to be doing with social media . . . Twitter, Facebook, Google+, blogging . . . who has time to run a business, right? No doubt Social Media has … Continue reading

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One of my retail clients was just pitched by a local marketing firm on paying for text marketing services. For $1,000/year, the retailer can send unlimited text messages to their consumers. My client wanted to know if it was worth … Continue reading

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Any conversation about religion, politics, or divisive social issues between employer and employee can become a form of abuse due to the imbalance of power and the implied threat of job stability to the subordinate. If you want to maintain a creative and harmonious workplace, leave the proselytizing at home. Continue reading

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or Distilling customer relationship publishing into one simple blog post     I read dozens of business books and articles every month, and I look for common threads between them. Not surprisingly, I find more common thought than innovative or … Continue reading

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People are getting all wrapped up in social media, thinking social media is the point. Social media is just a delivery device – a delivery device that any junior high school student can master. Marketing is the point, and content is the requirement. Continue reading

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Websites, social media, blogging, and other forms of interactive marketing have greatly enhanced the marketing potential of most organizations. But beware the temptation to believe that these are all you need, or that any of them are actually “free!” Continue reading

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In the 1960s Marshall McLuhan – the modern media world’s most prescient cultural forecaster – said “we are always living way ahead of our thinking.” This article examines how that truth influences most business failure to successfully market products to customers. Continue reading

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