Tag Archives: management

I spend a lot of time thinking about the balance between cultivating customers and customer profitability – both for my own business, and for my clients. For every type of B-to-B business – whether you sell products or services – … Continue reading

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This month the New York Post’s Page Six gossip column took the female CEO of a major jewelry company to task for being abrasive, hurting employees’ feelings, and keeping employees in long meetings. The article was passed around in jewelry … Continue reading

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You find yourself with an extra half hour at your desk and you know you should spend some quality time getting the view from above the forest, thinking about your business. But you don’t know where to start. You sit … Continue reading

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The owner of a small retail shop in Canada recently asked me how she could discourage conversation with her one employee without making the workplace seem cold and uninviting. This is an issue many owners of small businesses face.

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This blog post is one in a series of eight articles that explore the most important characteristics of a strong leader. These articles are linked to a Prezi visual presentation, which you can view here. Be a Student of Business … Continue reading

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Better Decision Making Starts with Better Reactions to Requests When I was growing up, one of the next-door-neighbor moms was, well, sort of rough. Whenever the kids would ask if they could do something (go outside and play, go to … Continue reading

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This blog post is one in a series of eight articles that explore the most important characteristics of better leaders. These articles are linked to a Prezi visual presentation, which you can view here. Be the Chief Customer Finder If … Continue reading

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This blog post is one in a series of eight articles that explore the most important characteristics of a strong leader. These articles are linked to a Prezi visual presentation, which you can view here. Balance Patience with People Against … Continue reading

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Focus on How Business Software Programs are Designed Are you looking for the perfect business software program? There is no such thing as a perfect software. Every software you evaluate will do some things you like, and others you do … Continue reading

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What’s your Network IQ? If you’re an entrepreneur, then you know what it’s like to receive unsolicited advice. Your family, customers, friends, vendors, and the guy next to you in the grocery store line are all willing to offer you … Continue reading

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